We want you to be completely satisfied with your Chic Petit purchase. If for any reason you are not, you may return your item unused and undamaged with all tags attached, packaging and gift boxes etc within 7 days of receipt. Shipping charges are non-refundable. All returns require prior authorisation and a valid Returns Note enclosed, please email for authorisation. We are not responsible for return items lost or damaged in transit so please insure all parcels when returning. For hygiene reasons we cannot offer refunds on underwear or swimwear. Personalised items are non refundable due to being made to order.